We are selling to people over 18 years old to avoid unnecessary disappointment/misunderstanding and to ensure that decision to buy an animal was made responsibly.
We are expecting that before purchase you prepared everything that your new pet will be needed including properly sized enclosure, heating & lightning equipment as well as checked all the information about keeping conditions and feeding. Don’t hesitate to contact us if unsure of anything.
Live guarantee is in effect for Republic of Ireland only, no live guarantee can be given to any outside of Ireland orders (although all possible measures will be made to ensure safe delivery).
To ensure that you will get what you paid for several extra specimens will be added to the order free of charge to compensate possible losses.
Our online store is offering two main payment methods – PayPal and conventional card payment.
The answer is very simple – this is world class payment system with buyer protection, fraud protection and data encryption. All sensitive information about your payment details (like card numbers, security codes etc) is stored on PayPal side only and we do not have any access to it.
Also if you have no PayPal account yet, there is an option to pay with your Credit/Debit card as Guest. Easy and safe!
If you have no PayPal account or card payments are the most convenient way for you then we are offering online card payment that’s working through Stripe platform and so most of major card types are accepted.
Shipping & Delivery
For shipping within Ireland and to Northern Ireland we are using national service provider AnPost that is usually delivering orders within 2 working days. In Christmas time or any other major holidays delivery time could be longer due to high traffic and possible backlog, so we are asking you to plan your purchase timely.
Be aware – Our company is very small and this is why we are not always able to ship your order immediately after you placed it (in fact we don’t even have a post office in our location), but it will be surely shipped on next working day. So to get it shipped on Monday you need to place order on Sunday the latest, Tuesday – on Monday and Wednesday – on Tuesday.
Free pick up option is available as well, but do not forget please to check how far are you located from our location (Freemount, Co. Cork, Republic of Ireland).
We are shipping live animals (certain species only, no dangerous or potential pests like cockroaches) to United Kingdom and most of EU countries and in this case UPS service is available – UPS Express or UPS Express Saver (depending on your country provider options). This is relatively expensive option, but also one of the most reliable as we have official contract fully compliant to IATA Live Animals Regulations, the worldwide standard for transporting live animals by commercial airlines.
Shipping day for international orders with live animals is Monday strictly.
Shipping charges are subject to change accordingly to service provider decisions or necessity of extra insulation in cold weather conditions.
Return option is available for equipment (i.e. tweezers, water bottles etc) within 14 days from the date of delivery. To be eligible for a return, item must be unused, in the same condition you received it and in the original packaging.
Live specimens are not eligible for return, but eligible for refund/replacement if they arrived dead. In this case you must report it immediately on the day of delivery and provide photo or video as a proof of issue. We will then either refund for the dead stock, or, if another postage charge is paid, we will replace free of charge in the next post run where stock is available. In case incorrect address has been provided, our shop will not be responsible for possible loss of package/animals.
Be aware: Shipping costs are paid by customers and are non refundable.